Check Your Eligibility Now For a REFUND On The Interest & Fees You Paid On Your Car Finance Agreements

If You Were Convinced To Use The Expensive Car Finance From A Dealership And Weren't Told About The Secret Commissions They Received You Could Be Eligible For A Refund


We'll find all your paperwork for you, and help you claim back a refund on the interest and fees you paid on eligible agreements. Check now.

START NOW

As Featured In

Expert Advice
Easy Claim Process
No Win No Fee

Important Information

Easy 3 Steps to Claim

1

Eligibility

Check your eligibility.

2

Credit Check

Search your credit history for possible claims.

3

Start Claim

Upload ID and sign documentation so we can get the proof and refer your claim.

Undisclosed Car Finance Commission Claims

Have you bought a car using car finance in the past 15 years? Figures suggest it is likely you were charged undisclosed commission on the finance agreement. Find out if you could claim back that hidden commission today.


  • Claim Compensation for Current Vehicles
  • 100% No Win, No Fee
  • No Obligation Review Of Your Case
  • Claim Compensation for Past Vehicles
  • Panel of Finance Claim Specialists
  • Easy Claim Process

In their ground-breaking report, the FCA found that commission was paid on 95% of UK car finance PCP and HP agreements. We believe that the majority of customers taking out these finance agreements were not told about this commission, meaning they are entitled to compensation.

If you have purchased your vehicle via a car finance deal, either your lender or the broker are obliged to inform you of exactly what is involved in that deal. You must make an informed decision so that you know it is right for you, and any salesperson cannot act in their own best interest. If you were not informed of any commissions you could be owed thousands in compensation.

If you believe you have been wrongly sold a finance deal and feel trapped, filing a claim could help you exit the agreement and receive any commission payments back in compensation. Even if you haven’t lost money, if the car finance deal isn’t right for you and your financial situation you can potentially bring forward a claim for mis-selling.

At Undisclosed.co.uk, we are able to identify if you have paid any undisclosed commission on your car finance agreements. Using our state-of-the-art technology powered by Experian softsearch, we can search for any PCP or HP agreement and see which ones are potentially valid. Use our free checker tool today to discover if you are eligible.

“Some motor dealers are overcharging unsuspecting customers over £1000 in interest charges in order to obtain bigger commission payouts for themselves. This is unacceptable.”

Jonathan Davidson, former director of supervision for retail and authorisations at the FCA
Expert Advice
Easy Claims Process
No Win No Fee

What Is The Undisclosed Commission Scandal?

The Financial Conduct Authority (FCA) first shed light on the scandal in 2019. They found that out of the 122 car dealerships visited by mystery shoppers only 11 car dealerships confirmed that commission will be added on this type of deal.

Using their findings as a basis for a claim, you may have been a victim of the car finance scandal if you have received negligent or poor advice in relation to your car finance options or if you were not made aware of any commission being charged within the agreement.

Both Personal Contract Purchase (PCP) and Hire Purchase (HP) agreements are essentially a loan to help purchase a car. Car dealerships offer them for those who do not have the upfront cash to purchase a vehicle.

However, unlike a normal personal loan, you won’t be paying off the full value of the car, and you won’t own the car at the end of the deal, unless you agree to pay the final balloon payment.

The problem with potentially misleading PCP and HP finance agreements comes from a lack of information being given to you, the customer, at the time of purchase. This is usually down to miscommunication and/or wrongdoing on the lender’s part, or to do with the fact the salesperson wants a quick and easy sale so they can earn commission.

Car finance deals can be relatively complex and sometimes have commission attached to them. This means that it is often in the salesperson’s best interest to sell you a finance agreement, even if it is not in your best interest.

Examples of The Undisclosed Car Finance Scandal

Some of the main reasons you may have a PCP or HP car finance claim are:

  • Undisclosed or hidden commission
    Thousands of customers may have been completely unaware of any commission payments. If the car salesperson received a fee or commission for bringing the car finance deal to the bank, and the finance provider has not informed you of this, that is a hidden, secret, or undisclosed commission. The finance provider or bank must inform you of ALL of the fees within the transaction.
  • High-pressure sales tactics
    If you were put under pressure to opt into a finance agreement that you didn’t feel was right for you, you may be able to claim compensation. The salesperson needs to give you enough time to assess the deal offered and potentially find an alternative option. If they are earning commission, they sometimes do not give alternative options.
  • Lack of proper affordability checks
    Many customers enter into loan agreements that are not suited to their financial situation. This leaves them trapped by the PCP or HP deal, where they are not in a position to make payments throughout the whole term of the agreement.
  • Inflated prices and overcharges in interest
    Some cases show that customers are overcharged by over £1,100 interest in order for the dealership to obtain a higher commission pay-out.
  • Emissions Scandal Claims
    Our panel are also experts in bringing forward a diesel emissions claim. We believe that if you entered the PCP or HP agreement on the basis that you were receiving a particular type of car with a particular set of emissions, then you have been misrepresented. If this is the case, our panel look to claim compensation via the PCP or HP agreement you entered at the time.
“We have around 200 complaints from consumers unhappy about the levels of commission they’ve paid on their car finance agreements.”

Bea Lovestone, policy advisor at the Financial Ombudsman Service

The Undisclosed.co.uk Process

Our process means that claiming is as straightforward as possible for you. Our expert panel do all of the groundwork in discovering if you are eligible, including searching for your finance agreements.

Here is our process, from start to finish:

1Check Your Eligibility – Use our free tool to find all potentially eligible car finance agreements in your name

 

2Provide Some ID – If we find car finance agreements in your name, you then provide us with some ID. This allows us to request required documents from your lender(s)

 

3Build Your Case – Once we have received the documents back from your lender, we assess it against the criteria of our panel members. If it meets the criteria, we will refer it to one of our panel members

 

4Gain Compensation – Once we pass you onto our legal panel, they will manage your case and help you claim your deserved compensation

 

This process means you do not have to worry about contacting your lender about the finance agreement. You do not have to search through files and emails to find the original document, as our system handles all of that for you.

Who Is Eligible To Claim?

You could be eligible to claim hidden car finance commission compensation if:

  • You took out a car finance agreement between 2014 - 31st Dec 2020
  • It is found that undisclosed commission was paid on this agreement

Our expert legal panel will be able to determine whether you are eligible or not, and will guide you through the whole process.

How Much Can I Claim For A Car Finance Claim?

Evidence suggests that some customers have been charged £1,100 more than they should have due to the potential hidden commission. While the exact amount of compensation will vary, there are several factors to take into account. These include:

  • The size of the loan – the larger the loan, the more you’ll be owed
  • When you signed up – the longer you have been paying the loan off, the more you’ll be owed
  • The interest rate and the difference between the rate you should have been quoted

Our expert panel of solicitors will be able to let you know if you are eligible to claim car finance compensation and, if so, how much you might be able to retrieve in compensation.

What Is The Evidence Of The Car Finance Scandal?

The UK’s financial watchdog, the Financial Conduct Authority, produced a report in March 2019 into the dealings of PCP and HP agreements within the automotive industry. 

In their investigation in regard to the mis-selling of car finance, they found that:

  • Out of the 122 car dealerships visited by mystery shoppers only 11 car dealerships confirmed that commission will be added on this type of deal.
  • Customers were typically charged £1,100 more through a car finance agreement than through other financing plans
  • Only 31% of finance brokers explained to PCP/HP customers that they do not own the vehicle until all payments have been paid
  • Only 28% of finance brokers disclosed the total amount payable, and explained the consequences of a missed payment

Figures show around nine in 10 new cars in the UK are bought on finance, meaning this scandal could affect millions of UK residents.

Why Should I Use Undisclosed.co.uk?

If you believe you have a mis-sold car finance claim, our expert panel of solicitors can help bring your claim forward. Using our free tool, we can gather all of the relevant information to bring a claim against your lender, meaning the process is as straightforward for you as possible.

Once we have found your finance agreement for you, our specialist car claims solicitors are able to bring a claim on your behalf and not only hold dealerships and finance providers to account, but also get you compensation while doing so.

At Undisclosed.co.uk we make claiming for compensation easy:

  • Claim Compensation for Current Vehicles
  • 100% No Win, No Fee
  • No Obligation Review Of Your Case
  • Claim Compensation for Past Vehicles
  • Panel of Finance Claim Specialists
  • Easy Claim Process

If you would like to see if you are eligible to claim hidden car finance commission compensation, use our free eligibility tool today to check if you have a valid claim. It is completely free to use and our panel all work on a No Win, No Fee basis.  

Expert Advice
Easy Claim Process
No Win No Fee

Easy 3 Steps to Claim

1

Get In Touch

Fill out our easy eligibility form.

2

Discover

Our panel check your details to see if you can claim.

3

Claim

If you are eligible, let our panel handle the rest of the claim

Start Your Free Review Today

Are you ready to find out if your PCP contract has been mis-sold?
our team can tell you whether you are eligible to claim thousands in compensation.


Start Your Claim

Important Information